Hosting
I offer hosting because most people lack the technical expertise to set up hosting, configure websites, and manage their emails. Initially, years ago, I asked clients to get their own hosting, and then I would set it up for them. However, many customers chose terrible providers, often with hosting based in the United States, which led to issues such as undelivered emails and slow website speeds due to the distance from the UK. The problems were numerous.
To provide reliable UK-based hosting, I pay a hosting company and resell this service to you, the client, for convenience. I do not make a profit from this and thus charge a small monthly fee. This service ensures that if things go wrong, you have my expertise to get everything back on track. Your £12 a month, for example, doesn’t cover technical repairs of the site or my time to fix an issue – it is merely for hosting the website, similar to renting a parking space for your car.
I am responsible for ensuring the hosting is working, but for technical issues outside this domain, such as third-party services like Google Workspace and Microsoft 365 configurations, these would be considered maintenance issues and are charged at £45 per hour. Even if you host a website with a different provider, such as 1&1, they will only provide technical support regarding the hosting platform. As soon as there is a website issue, they will simply ask you to contact your web developer. So, having your hosting with me just makes things easier.
My hosting starts at £12/month for small businesses and professionals, and £19.99/month for SMEs, including snapshot backup recovery and expert technical support. Fast, UK-based premium hosting.
What Hosting Does Not Cover
My hosting services do not include:
- Website Content Changes: Any updates to your website content, such as text changes, new images, or modifications to existing pages, are not covered. These changes will be billed separately.
- Design Alterations: Changes to the design or layout of your website are not included in the hosting package.
- Technical SEO: Regular updates or changes to improve your site’s SEO are not part of the hosting services.
- Third-Party Integrations: Issues related to third-party services (e.g., Microsoft 365, Google Workspace) are outside the scope of our hosting support.
- For these types of updates, you can opt for my maintenance packages or request changes on an ad-hoc basis at an hourly rate of £45.
Client Conduct
We maintain a professional and respectful relationship with our clients. Any inappropriate or disrespectful behaviour, including late-night calls or messages, will not be tolerated. Clients engaging in such behaviour will be given a 30-day notice to find alternative hosting services.